Refund policy

Return, Refund & Cancellation Policy

Thank you for shopping with MERCHENTUS INDIA.

🚫 No Return Policy

We do not accept returns for any products once they are delivered.

⚠️ Damaged or Defective Products

In case you receive a damaged or defective product, you must notify us within 48 hours of delivery with proper photo/video proof.

After verification, we may offer a replacement or refund at our sole discretion.

💰 Refund Policy

If a refund is approved, it will be processed within 5–7 business days to the original payment method.

❌ Order Cancellation

Orders can be cancelled only within 24 hours of placing the order.

Once the order is shipped, cancellation is not allowed.

🚚 Shipping Policy

We provide shipping across India. Delivery timelines may vary depending on location.

💳 Payment Terms

We do not offer Cash on Delivery (COD). All orders must be prepaid.

📞 Contact Us

If you have any questions, feel free to contact us:

Note: By placing an order on our website, you agree to all the terms mentioned above.